BeautyLIV | Return Policy

Return

To initiate a return for an item or order, please follow the appropriate steps outlined below:

If you have an account: Sign in to your account, locate the order you wish to return, and submit a return request.

If you do not have an account: Email us directly at [email protected] to begin the return process.

Before submitting a request, please review our return policy.

Return Policy

Our policy lasts 30 days. Unfortunately, we cannot offer a refund or exchange if 30 days have passed since your purchase, regardless of whether the item is defective or incorrect.

To be eligible for a return, the item must be unopened, unused, and in the same condition as when you received it, including the original packaging.

Please do not ship any item(s) back without prior authorization, as unauthorized returns will not be processed.

Final Sale Items

We do not accept returns or exchanges for cosmetics, hair, skincare items and sunglasses due to health, hygiene & safety reasons. Please make your selections carefully.

Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be issued accordingly.

Partial Refunds

Partial refunds may be granted in certain situations, such as:

The item is damaged or missing parts due to reasons not caused by our error.

Late or Missing Refunds

If you have not yet received your refund, please take the following steps:

1. Check your account again.
2. Contact your credit card company, as there may be a delay before the refund is officially posted.
3. Contact your bank, as there is often processing time involved before a refund is posted.

If you have completed these steps and still have not received your refund, please contact us at [email protected] for further assistance.

Exchanges

We only replace items that are defective, damaged, or incorrect.

Shipping

To return your product, please email us at [email protected]. We will review your request and, if applicable, provide a return shipping label.

Please note that you will be responsible for the cost of the return shipping label provided. Shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund.